The Promise · Ready system
Software is only as good as the answer you get when it breaks.
Every issue raised on a system we build lands on a board. It is sorted by how badly it blocks you, and it carries a promised time to acknowledge, start and fix. Our team opens that board every morning.
Raised from the screen you are onA Report an issue button on every screen captures who you are, which page, and what you were trying to do.
Prioritised by what it blocksIf you cannot carry on, it ranks higher. You never argue about urgency.
You confirm it is fixedWe ask you. If the answer is no, it reopens.
1 needs a name1 breach today3 in flight0 already over
P2REQ-0031Till frozen at branch 4Fix by 14:00
P3REQ-0030Leave balance not updating after approvalOn track
P3REQ-0029Add supplier code to purchase ordersOn track
P4REQ-0027Report layout, wrong column orderScheduled
Illustration of the board. Requests are examples.
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